Support Center

How can we help?

Technical support requests only — for all other inquiries, please use the Contact page. Call us at (845) 876-6561 or email help@pcasupport.com.

Live HelpRemote SessionJoin a screen-share session with your PCA technician.

TicketsClient PortalOpen and track support tickets in the client portal.

BillingPay My BillView invoices and make payments securely.

EmailEmail Supporthelp@pcasupport.com — creates a ticket automatically.

Staff Change Request Forms

Adding or removing an employee?

Use the forms below so nothing gets missed — accounts, licenses, extensions, and access are all handled from one request.

OnboardingNew User Creation RequestSet up accounts, email, licenses, and extensions for a new employee.

OffboardingUser Deactivation RequestDeactivate accounts and transfer file and email access securely.