Technician-provided code
Begin only after a PCA technician gives you a session code by phone.
Remote support
Start a remote session.
Already on the phone with a PCA technician? Enter the code they provided. We’ll prepare the official ScreenConnect client without taking you away from this page.
Only continue with a code from a PCA technician. PCA validates it through ScreenConnect and delivers the official support client here.
PCA Remote Support
Secure same-page connection
Technician-provided code
Enter your session code
We’ll validate it securely and prepare the official support app.
Secure download ready
Open the ScreenConnect client
The official support client is downloading. Open it, approve the browser prompt if shown, and your PCA technician will guide you.
Download didn’t start? Request the same official client again without leaving this page.
Official ScreenConnect client
PCA resolves the code server-side and returns only the verified support download.
Help is one call away
If the download does not start, retry here or call PCA before continuing.
Having trouble connecting?Speak directly with the PCA team or email support.